Terms and conditions


Orders


When you place an order we will require your name, e-mail address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order.

A contact telephone number is also required so that we may reach you if there is a problem with your order. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information, please send an email to info@trinca-ferro.com

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Shipping & Delivery


How much does shipping cost?

UK and Europe 
Shipping to the United Kingdom and Europe is a flat rate of £4.50 (€ 5.60) for any order amount.

United States and the Rest of the World
Shipping to the United States is a flat rate of $10 for any order amount. 

Shipping Policy

We ship to the United States, Canada, the United Kingdom and most other European countries.


Depending on which country you live in you may or may not be charged by your country for taxes/duties for importing into your country. Before you order please check with your government tax agency to figure out if you will need to pay any fees for buying products that are shipped to you.This is your responsibility.

Delivery time

The average delivery time is 72 hours. The deadline for delivery of the products varies according to the requested location.


Minimum order

We have a minimum order of 3 knobs unless stated otherwise. You can mix and match different designs or order all of the same design.


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Security and Privacy

100% Secure Site

The trinca-ferro.com site works with the most advanced technologies for data protection so you can make your purchases with ease. The privacy and security of customers are a company commitment.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the trinca-ferro.com website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

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Exchange Policy


Exchange and Returns

Trinca-Ferro offers customers quality products seeking partnerships with the best suppliers in the several categories it sells. To maintain customer satisfaction we have created an Exchange and Return Policy.

General Considerations

All occurrences involving return or exchange must be communicated to the Customer Service Centre.
Product(s) returned without this communication, outside the exchange period or without accompanying accessories will be re-sent to the customer by the company.

If any of the conditions below occur then the customer should refuse to receive the product:
• Packaging opened or damaged;
• Product damaged;
• Product not in accordance with the request;
• Lack of accessories.

If you still receive the product, please contact our Customer Service Centre within 72 hours.


If You Change Your Mind

If for any reason you change your mind about your purchase the following conditions must be observed:

The deadline to withdraw from the purchase of the product is up to thirty one calendar days from the date of receipt.

The product must be sent in original packaging with no signs of use, together with the invoice and all its accessories.

Trinca-Ferro charges a restocking fee of 20% of the order total on all returned orders and all shipping charges are non-refundable.

Defective Product

A request for return must be reported to our Customer Service Centre within thirty one calendar days from the date of receipt.

If the product purchased has a defect after seven days from the date of receipt the customer must contact our Customer Service Centre.

The products should be returned, preferably in the original packaging.

All products will be analyzed and sent back to the client when it is not found to be defective or if one of the conditions described in the previous section are not enforced.

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Payment

Payment for all orders is at point of sale and not at point of dispatch. All prices are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website

Forms of payment accepted

You can pay for your order in the following ways:

• Credit Card - Visa, Mastercard, Diners, American Express
• Debit Card - Visa, Mastercard,
• PayPal

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Product Pricing, Descriptions, Images & Estimated Time of Arrivals

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order. The images shown online and in catalogues are for illustration purposes only.

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Terms & Conditions of Sale

By accepting the Terms & Conditions, customers agree to read all our policies of sale in the How to Order page and also the Delivery & Returns

Copyright

All product names, copy, product images, buttons, website graphics are copyright o Trinca-Ferro. No unauthorised use of copy, product tiles or product images may be used without express permission or approval byTrinca-Ferro.

Trademarks

'Trinca-Ferro', the Trinca-Ferro logo or variations of the Trinca-Ferro logo are registered trademarks of Trinca-Ferro.

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